Refund Policy
At Gradient Care, we strive to provide our customers with the highest quality skin care and hair care products. We understand that sometimes a product may not meet your expectations or may arrive damaged. In such cases, we offer a hassle-free return and refund policy to ensure your satisfaction.
**Returns Process:**
1. **Notification:** If you wish to return a product, please notify us within 1 to 2 days of delivery. You can do so by sharing your reason for return along with images of the damaged item via WhatsApp at +92345 3050505 or by emailing us at gradient-care@outlook.com.
2. **Verification:** Our team will review your request and the provided images to verify the damage or reason for return.
3. **Approval:** Once your return request is approved, we will provide you with instructions on how to proceed with the return.
4. **Return Shipping:** Please note that the charges for returning the product will be covered by the customer.
5. **Replacement:** Upon receiving the returned item, we will dispatch a replacement product to you without any additional product or shipping costs.
**Chargeback Claims:**
If you choose to initiate a chargeback claim, our team will thoroughly examine the reason for the claim. If it is found to be valid according to our refund policy, we will issue the refund to your Easy Paisa, Jazz Cash, or bank account.
**Conditions for Return:**
- The product must be returned in its original packaging and condition.
- Returns must be initiated within 1 to 2 days of delivery.
- The reason for return must be clearly stated along with supporting images.
- Products damaged due to misuse or negligence are not eligible for return.
**Contact Us:**
If you have any further questions or concerns regarding our refund policy, please feel free to contact our customer service team at +92345 3050505 or mail us at gradient-care@outlook.com.
Gradient Care reserves the right to amend or update this refund policy at any time without prior notice.
**Returns Process:**
1. **Notification:** If you wish to return a product, please notify us within 1 to 2 days of delivery. You can do so by sharing your reason for return along with images of the damaged item via WhatsApp at +92345 3050505 or by emailing us at gradient-care@outlook.com.
2. **Verification:** Our team will review your request and the provided images to verify the damage or reason for return.
3. **Approval:** Once your return request is approved, we will provide you with instructions on how to proceed with the return.
4. **Return Shipping:** Please note that the charges for returning the product will be covered by the customer.
5. **Replacement:** Upon receiving the returned item, we will dispatch a replacement product to you without any additional product or shipping costs.
**Chargeback Claims:**
If you choose to initiate a chargeback claim, our team will thoroughly examine the reason for the claim. If it is found to be valid according to our refund policy, we will issue the refund to your Easy Paisa, Jazz Cash, or bank account.
**Conditions for Return:**
- The product must be returned in its original packaging and condition.
- Returns must be initiated within 1 to 2 days of delivery.
- The reason for return must be clearly stated along with supporting images.
- Products damaged due to misuse or negligence are not eligible for return.
**Contact Us:**
If you have any further questions or concerns regarding our refund policy, please feel free to contact our customer service team at +92345 3050505 or mail us at gradient-care@outlook.com.
Gradient Care reserves the right to amend or update this refund policy at any time without prior notice.
